Patient Resources

What to bring

In order to facilitate your check-in when you arrive, please make sure you have the following:

• Photo id

• Medical insurance cards

• List of medications

• Completed New Patient forms

• Credit card to put on file

  
  

Forms and Documents

Practice Policies

Payment Policy

Starting January 1, 2027, we will require that you provide a credit card on file with our office. All co-insurance and co-payment responsibilities will be collected at the time of visit. Additionally, if you have a high-deductible insurance plan, an estimate of your clinic visit payment will be provided and collected prior to your visit. Payments will be run through our HIPAA-compliant credit card processor, InstaMed. The credit card on file will be used to pay account balances after your insurance has processed. Once your insurance has processed your claims, they will send an Explanation of Benefits (EOB) to both you and our office showing your total patient responsibility. If you disagree with the patient responsibility, please contact your insurance company immediately to dispute their determination.

For more detailed information about our credit card on file policy you may refer to the Q&A here.

Cancellation Policy

Your appointments are very important to us. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24-hour notice for adjustments to your appointments and for cancellations. As a courtesy, we provide an appointment reminder via telephone or text. However, if we do not speak directly to you it is still your responsibility to be present for your appointment.